What is onsite IT support?
Vanilla Onsite IT Support is like having your very own IT department but without the high costs. Not only will you have our expert technicians just a phone call away, but we will also visit your site for more complex issues that cannot be resolved remotely. All this for a simple monthly fee.
How can Vanilla Onsite IT Support help my business?
All businesses now use computers for the majority of their day-to-day tasks. Any downtime incurred can be financially detrimental to the business. Our onsite support service minimises this risk by being proactive rather than reactive. Our proprietary monitoring software continually checks the health of your system and highlights any issues to us before they are even noticed by staff. In the event of a system failure, we can be onsite within two hours to get your business back up and working. This coupled with phone and email support for your users ensures your IT will be working smoothly throughout the year.
What does it cost?
Vanilla Onsite IT Support starts from £95 per user/PC per month and for servers starts from £200 per server per month.
Vanilla's standard hourly rate starts from £100 per hour.